The Starfield Constellation Edition was showed off with great fanfare back during the Starfield Direct, and naturally some fans were excited to get their hands on it, only it seems that some who placed pre-orders for it are having them cancelled.
There are multiple reports from users on reddit detailing the issue. Although each user’s experience is slightly different. The end result however appears to be the same. Cancelled pre-orders for the Starfield Constellation Edition. All of this seems to stem from orders placed with Walmart. So far it doesn’t look like there are any reports from people who pre-ordered this version of the game from other retailers. But with the problem popping up it might be a good idea to keep an eye on your emails if you did pre-order the Constellation Edition somewhere.
The first report of this issue seems to be from around 9:15am PST on July 19. A user on Reddit who goes by the name of Beltaine-77 says they were a little concerned about an order update. The post shows a screenshot of their order status with a key detail that the $299.99 price having been reduced to $0. Another user on Twitter reported the same thing. After having talked with Walmart chat, the user says Walmart confirmed the cancellation.
. @Wario64 , it seems Walmart cancelled my “Starfield: Constellation Edition – PC” pre order, I just received a notification that I got a full refund, but the status is not cancelled, the price is just 0 😀
I chatted with Walmart’s chat and they confirmed.@StarfieldGame pic.twitter.com/bvEyhV9Pts— Laurent Matheo (@LmameGeek) July 19, 2023
Apparently the store was “out of stock and processed the refund” for the purchaser. Yet another user on the Starfield subreddit says their order was cancelled “by mistake.” But they were told there was no way to reverse the cancellation either.
Walmart may have cancelled some Starfield pre-orders because they took too many
There’s no confirmation of this. But those affected seem to think that Walmart may have taken more pre-orders than they had stock for. Which led to the company having to find a way to cancel some.
The reason this seems to be the popular theory is because it’s happened in the past. Only with GameStop. So far however, there haven’t been any official statements from Walmart about the issue. Just responses from customer support speaking to consumers inquiring about their pre-orders.